Distinguished Tourism Communication Training prepares your staff to deliver world-class service to your visitors through
effective communication. Perfect for hotel sales teams, destination management organizations, tour guides and hospitality professionals.
CONNECTING
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Understanding your customers
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Identifying needs and expectations
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Providing a customer experience
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Storytelling
COMMUNICATION
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The value of excellent communication
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The importance of listening skills
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Interactive communication
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Being pleasantly assertive
CULTURAL
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Cultural awareness
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Cross-cultural communication
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Who speaks what language