TOURISM COMMUNICATION
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Distinguished Tourism Communication Training prepares your staff to deliver world-class service to your visitors through

effective communication.  Perfect for hotel sales teams, destination management organizations, tour guides and hospitality professionals.

CONNECTING

  • Understanding your customers

  • Identifying needs and expectations

  • Providing a customer experience

  • Storytelling​

COMMUNICATION

  • The value of excellent communication

  • The importance of listening skills

  • Interactive communication

  • Being pleasantly assertive 

CULTURAL

  • Cultural awareness

  • Cross-cultural communication

  • Who speaks what language